Shipping Policy – Ratiichill

At Ratiichill, we are committed to delivering your luxury timepieces quickly, securely, and at an affordable price. We want your shopping experience to be as smooth and enjoyable as possible. Below is our shipping policy to help guide you through the delivery process.

Processing Time

  • Order Processing Time:
    All orders are processed within 1-2 business days. Orders placed after business hours, on weekends, or during holidays will be processed on the next business day.

  • Order Confirmation:
    Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

  • Business Days:
    Our business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Rates

We offer various shipping methods to ensure your order reaches you in a timely manner. The available options are as follows:

  • Standard Shipping (5-7 business days):

    • Shipping fee: $5.99
    • Delivery within 5-7 business days after processing.

  • Expedited Shipping (2-4 business days):

    • Shipping fee: $15.99
    • Delivery within 2-4 business days after processing.

  • Next-Day Shipping (1 business day):

    • Shipping fee: $30.00
    • Delivery within 1 business day after processing.

Shipping fees are calculated at checkout based on your location and selected shipping method.

International Shipping

Currently, Ratiichill only ships to United States addresses. We are actively working to expand our shipping options and hope to offer international shipping soon. Stay tuned for updates.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes. Please ensure that you provide a valid street address during checkout to avoid delays.

  • For apartment or suite numbers, please ensure you provide the full address to prevent any shipping issues.

Free Shipping Promotion

From time to time, we offer free shipping promotions. Please refer to our website or subscribe to our newsletter for any ongoing shipping offers. Free shipping is typically available on orders over $100 or during special events.

Shipping Delays

While we strive to ensure all orders are delivered on time, Ratiichill cannot be held responsible for delays caused by the courier or external factors such as:

  • Weather conditions
  • Holidays and peak shopping seasons
  • Customs delays (for international shipments, if applicable in the future)

If your order is delayed, you will be notified as soon as we receive the tracking update.

Lost or Damaged Items

  • Lost Shipments:
    If your package is lost in transit, please contact our customer service team at info@ratiichill.com. We will work with the shipping provider to locate the package and resolve the issue.

  • Damaged Items:
    If your package arrives damaged, please contact us within 48 hours of receiving your order. Kindly send us an email with your order number, a description of the damage, and photos of the damaged items. We will either replace or refund the damaged product, depending on the situation.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can track your order by visiting the shipping provider’s website or by clicking the tracking link in your confirmation email.

Contact Us

If you have any questions about your order, shipping method, or delivery status, please feel free to contact us: